Shipping Information

 

The postage rates are based on Standard postage through Australia Post.

 

All other orders are shipped within 3 working days. If you have not received an order within 7 days, please notify me by email at: info@mustlovecatsanddogs.com.au

 

Refund and Returns

 

Your satisfaction is a priority at mustlovecatsanddogs. If your item is faulty upon receipt or is not as described, I will gladly exchange the item or refund your credit card. All returns are subject to me receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, and must still be in an unused and saleable condition.

 

I am able to exchange products ordered which are the wrong size, however I ask that you cover the cost of me posting the replacement out to you.

 

Returns Process

 

To return an item, please contact me via the Contact page:

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

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