The postage rates are based on Standard postage through Australia Post.
All other orders are shipped within 3 working days. If you have not received an order within 7 days, please notify me by email at: firstname.lastname@example.org
Refund and Returns
Your satisfaction is a priority at mustlovecatsanddogs. If your item is faulty upon receipt or is not as described, I will gladly exchange the item or refund your credit card. All returns are subject to me receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, and must still be in an unused and saleable condition.
I am able to exchange products ordered which are the wrong size, however I ask that you cover the cost of me posting the replacement out to you.
To return an item, please contact me via the Contact page:
And also include the following information: